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Hotel News
(2014/7/14 10:09:31)
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Loyalty in the digital age
(2014/4/11 14:05:04)
By Madigan Pratt: #Holy hashtag! Tweeting for tweets sake won't build your brand or help create loyal customers.
New honeymoon trends
(2014/4/11 14:04:20)
While traditional honeymoon escapes remain popular, unique wedding trips now include sojourns to Antarctica, glamping and, yes, ''buddymoons".
The three levels of a customer experience
(2014/4/11 14:03:34)
By Jana Love: Companies need to embrace the bigger picture - understanding that good customer perceptions are based on total company involvement and successful
execution of meeting their needs, making it easy, and keeping it enjoyable.
Appointments
(2014/4/11 14:02:13)
Benchmark names Jarrad Evans Vice President of Business Development & StrategyGroup purchasing organisation continues to expand line-up
Openings
(2014/4/11 14:01:49)
Shangri-La Hotel, At The Shard, London to open to guests 6 May 2014Starwood Hotels & Resorts launches Aloft Brand in Atlanta, GeorgiaHomewood Suites by
Hilton opening six new hotels in CanadaAnantara Emei Resort and Spa, China is now openLuxury T ...
Well-being is today's new status symbol, according to Westin survey
(2014/4/10 14:08:10)
The quest for well-being trumps booze and sex - nearly 40% of global respondents are willing to give up alcohol for a year if it improved their overall
well-being and 24% would give up sex.
News in brief
(2014/4/10 14:07:01)
McKibbon Hotel Management adds five new Marriott propertiesGrey is the new "green" in staff uniforms"Here Comes Omni" sales blitz returns
with global focus
How hotels can provide better social customer service
(2014/4/10 14:06:56)
By Arielle Sanchez: Social media can be an important way of handling customer service. Her are four tips to handle it the right way.
Is your hotel hyper-local enough?
(2014/4/10 14:05:10)
By Pamela Whitby: Geo and hyper-locality is the hottest trend of the year in digital media. We take a look at what the Wyndam Hotel Group is doing in this
space, whether content can deliver ROI and more.
Review analytics useful when buying a hotel
(2014/4/10 14:04:53)
Josiah Mackenzie: Review analytics provide insight hotel buyers can't afford to miss and are becoming a vital part of the due diligence and deal negotiating
process.
Bumper Easter holiday season ahead, but Australian survey shows hoteliers will count the cost as penalty rates bite
(2014/4/10 14:03:08)
Tourism Accommodation Australia reveals that hotels have the choice of reducing services or sustaining losses over Easter/Anzac Day holiday period
Appointments
(2014/4/10 14:02:38)
Absolute Hotel Services Indochina appoints Philippe Lecluse as GM of U Sapa VietnamReinhold Johann appointed as GM of the Pan Pacific Hotel and Serviced Suites
TianjinLaurent Roussin appointed GM of the Five Star Hôtel Royal at Evian Resort, Fr ...
Openings
(2014/4/10 14:01:57)
New InterCityHotel Ingolstadt opens its doorsMinor Hotel Group strengthens Mozambique presence with Anantara and AVANI brandsMarriott expands in eastern China
with the opening of Courtyard by Marriott Hangzhou QianjiangPullman Shanghai South now open ...
Breakfast is best (and now more important than WiFi)
(2014/4/9 14:08:34)
Complimentary breakfast is voted number the one desired amenity by global travellers who were asked to rank 33 different amenities.
News in brief
(2014/4/9 14:07:08)
Big opportunities for international brands in ItalyStarwood Hotels sells Aloft Tucson UniversityLa Quinta Holdings announces pricing of IPO
What it takes to win business
(2014/4/9 14:06:59)
By Tim Millett: Quite apart from actually asking for the business, when it comes to winning the business, there are a few other things that any salesperson
needs to keep in mind.
Not loading accepted RFPs properly could cost you dearly
(2014/4/9 14:05:15)
By Rochelle Castillejos: Do not waste all the effort you have invested in winning RFPs by failing to properly set up these accounts in your system, otherwise
you could be losing tens of thousands of dollars.
The new Google Maps highlights your hotel's Google+ page
(2014/4/9 14:04:23)
By Joshua Meehan: Google Maps has always been a powerful travel tool, and the newest version makes things even better. Here's what hoteliers should pay
attention to.
Merchant reporting system lets consumers view how well hotels protect credit card data
(2014/4/9 14:03:12)
Besides helping travellers make informed choices, PrivacyAtlas also makes it easy for the consumer to directly book their stay at a compliant property by
offering a link to the properties booking engine directly from the PrivacyAtlas results page.
Appointments
(2014/4/9 14:02:58)
Hilton Queenstown Resort & Spa announces Christopher Ehmann as new General ManagerNew General Managers at Hilton Durban and Hilton Cape Town City CentreIan
Schrager Company appoints Danette Opaczewski new Chief Operating Officer
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