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Hospitality Technology
(2026/2/11 14:53:36)
When AI Seems Human: The Risks and Rewards of Anthropomorphizing in Hospitality - By John Smallwood, President Travel Outlook
(2025/8/29 0:15:43)
Podcast :
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As AI systems adopt more human-like qualitiesÑfirst-person pronouns, conversational tones, even simulated emotionsÑthey raise a question: when an AI
'feels' human, do guests understand itÕs still a machine?
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