tag:shkhp.org,2026://1 2026-07-19T21:22:27+00:00 XOOPS rssc Copyright (c) 2026, admin admin shkhp.org@gmail.com tag:shkhp.org,2026://1.1.1 2013-01-18T00:06:47+00:00 2013-01-18T00:06:47+00:00 admin

By Jacques Bughin: A lot of companies congratulate themselves on having a "social media presence" — by which they mean a Twitter following and Facebook likes and a marketing plan that uses social networks. But some 70% of the extra profit to be made through social technologies has nothing to do with marketing. It's in areas of the company such as knowledge management, innovation, communication, and better integration with the supply chain.

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Travellers in the region rely heavily on internet reviews for travel decision-making.

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By Julie Rains: The upsell — a sales pitch to move a customer from an average selection, moderately priced to an outstanding selection at a premium price — can boost sales and profits. But does selling up simply mean pushing customers to buy a higher priced trinket? If you answered “yes,” you may be trying too hard. And you’re most likely missing opportunities to make the connections that invite trust and enable the genuine upsell that happens without even trying.

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By John Hendrie: It was suggested by an article in December’s CRM magazine that by 2014 some 10% to 15% of positive on-line reviews will be fake and paid for by companies hoping to influence the marketplace. This includes social media sites, as well, like Yelp and YouTube. That’s right, people will be paid to write good news about an establishment; they will not have been a guest at all. Let’s not forget that wily competitors may be doing just the opposite!

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By Claudette Covey: After a dip in demand over the past couple of months, group occupancy is once again beginning to increase, according to data from the December 2012 TravelClick North American Hospitality Review (NAHR).

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By Amy Williams Bernstein: Imagine being in a cruise ship lounge, surrounded by 1,000 face-painted KISS fans—and the real KISS. Or, imagine making small talk at the sushi bar with sports legend Ken Griffey, Sr. What do these experiences have in common? They're all available on theme cruises.

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Hospitality Industry News in Brief................

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It’s more about reaching targeted travel shoppers online with the right content in the right format than it is about responsive web design for hotels. And in most cases, the combination of a traditional and mobile website is just as productive as responsive design.

tag:shkhp.org,2026://1.1.17 2013-01-17T16:10:23+00:00 2013-01-17T16:10:23+00:00 admin

The Motel 6 app, developed especially for the Apple iPad, makes it simple for guests to quickly find and book rooms at more than 1,100 locations in the United States and Canada.

tag:shkhp.org,2026://1.1.19 2013-01-17T07:05:40+00:00 2013-01-17T07:05:40+00:00 admin

A new interactive travel study found that call-based conversions from mobile users were consistently over 25 percent for rental cars and over 20 percent for hotels. Yet, 62 percent of the calls analyzed were not destined for a sale, but for customer service - such as confirming reservations.

tag:shkhp.org,2026://1.1.21 2013-01-17T07:04:45+00:00 2013-01-17T07:04:45+00:00 admin

TripAdvisor unveiled its 2013 Travelers' Choice awards for hotels, naming the lodgings in the U.S. and around the world that reviewers say do the best job of keeping them happy. The biggest winner this year? The Four Seasons Resort Hualalai at Historic Ka'upulehu on Hawaii's Big Island, which won six separate titles.

tag:shkhp.org,2026://1.1.23 2013-01-17T07:03:50+00:00 2013-01-17T07:03:50+00:00 admin

Flights With Friends, a San Francisco-based startup that launches out of beta today, is willing to bet there?s a big opportunity at the top of the funnel in one of the least-explored (but growing) areas of social travel: Group trip planning.

tag:shkhp.org,2026://1.1.25 2013-01-17T07:02:44+00:00 2013-01-17T07:02:44+00:00 admin

MeetingsNet's guide for buyers on what they need to know to successfully negotiate with hotels for their meeting contract, from knowing what you absolutely must have (as opposed to what you want), to concessions and addenda - plus a primer on the role a hotel's revenue manager plays in the background of the negotiating process.

tag:shkhp.org,2026://1.1.27 2013-01-17T07:01:05+00:00 2013-01-17T07:01:05+00:00 admin

Facebook launched new experience that it?s calling Facebook Graph Search. It relies heavily on ?Likes? and other connections to determine what to show as the most relevant search results for each user. For now, it?s a beta product that?s rolling out slowly.

tag:shkhp.org,2026://1.1.29 2013-01-17T07:00:25+00:00 2013-01-17T07:00:25+00:00 admin

The change makes the product more coherent, bringing features that were scattered through different tabs and sidebar into a more unified place. The dashboards gets a big change in design with the ability to create different layouts to your dashboards.

tag:shkhp.org,2026://1.1.31 2013-01-17T00:08:50+00:00 2013-01-17T00:08:50+00:00 admin

By Doug Kennedy: Many hotels have implemented reservations and front desk sales training and mystery shopping or call monitoring programs. While these essential components, it is also important to implement a properly structured incentive program to help further motivate the associates.

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By Dr John Hogan: We all have our own ways of organizing ourselves, with the intent of making ourselves more efficient and able to handle our tasks. We organize our work space to use the blend of technology and paper and hope to make our lives more streamlined. There are designated “days” on many calendars for unusual “holidays”. One that caught my attention is the National Clean Off Your Desk Day.

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By Mike Waite: Younger people use social media. Older people not so much…unfortunately they’re the ones spending the most on travel. Do you want to ignore them?

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Capitalizing on the omnipresent workout and diet fever of the new year and building upon popular health trends, luxury hotels around the world are introducing new wellness offerings to help their guests stay in shape. From workouts on the water to self-guided detox treatments, here are the top 10 hotel wellness offerings for 2013.

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This year will be another challenging one for the UK hotels sector and while London will again experience strong demand, the capital’s hotels are unlikely to achieve the premium rates they did during the Olympics and Paralympics. Russell Kett, chairman of hotel consultancy HVS London, says that despite this, 2013 could see an improvement for hotel transactions as buyer interest remains strong and some debt is becomes available.

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