Leading event management platform for venues introduces Tripleseat Intelligence built for hospitality teams to manage the event lifecycle and focus on the guest experience; Debuts modernized visual identity designed to reflect the company's evolution ...

New research from Mews reports that 98% of hoteliers have used artificial intelligence in their operations in the past six months, with most stating that certain guest interactions should remain human-led.

The article discusses common user experience issues that deter potential customers from completing bookings on hotel websites and offers solutions to address them.

Actabl has secured a U.S. patent for its process of normalizing hotel data, a significant development as the hospitality industry continues to leverage artificial intelligence for improved data reliability.

GratifID unveiled its new product, TIPMO, at HITEC 2026, reflecting a growing trend among hoteliers to prioritize digital tipping solutions in their technology strategies.

The deployment introduces a seamless digital guest journey (from booking through post-stay) powered by InnspireÕs mobile app, AI Concierge, and deep system integrations.

The article discusses the challenges hospitality businesses face when their do-it-yourself marketing strategies fail to scale with their growth, leading to potential inefficiencies and missed opportunities.

The strategic partnership expands on the connectivity between the two companiesÕ platforms, by enhancing their interoperability to open new revenue opportunities for shared hotel customers across Italy and beyond.Ê

Seasoned SaaS and hospitality leader to drive next phase of growth and usability for Maestro PMS

Apollos Gause examines how ChatGPT's decision to discontinue in-platform transactions could affect how hotels use AI chatbots for guest services, potentially altering the dynamics of customer interactions and service delivery.

Uber has introduced a new 'Hotel Tab' within its app, expanding into hotel booking through partnerships with major travel and hospitality companies, including Accor and Expedia.

Hotel 1550 has chosen to forgo its brand association, a move that has led to an unexpected increase in revenue, highlighting the potential benefits of independent operation in the hospitality industry.

Lisa Jane Wheaton explores how hotels can leverage a unified Property Management System (PMS) to capitalize on the growing trend of direct booking, thereby increasing their revenue.

Tatyana Tsukanova explores how the hospitality industry is leveraging invisible technologies, such as AI and IoT, to streamline operations and improve customer service, while remaining largely unnoticed by guests.

Cendyn's guide outlines seven automated marketing campaigns hotels can implement to streamline operations, enhance customer engagement, and potentially increase revenue.

SalesAndCatering.com has streamlined its brand identity, bringing together its top-tier products under a single, unified name to facilitate customer access and recognition.

A study by Agoda reveals that Japanese hotels are struggling to meet the rising demand from Asian visitors due to deficiencies in localizing their services and facilities.

Peter Yabsley's article discusses the integration of revenue intelligence with marketing action, a trend that's reshaping the hospitality industry by enabling more targeted and efficient marketing campaigns.

John Smallwood, President of Travel Outlook, discusses how overcoming language barriers can enhance customer experience and drive revenue growth in the hospitality industry.

SiteMinder, a hotel commerce platform, has introduced AI capabilities into its distribution system, marking a significant shift towards more technologically advanced operations in the hospitality industry.