Global Staff Movements for February 2011 provided by Spectrum International.

With all the budget cuts the last few years, many hotels and call centers have allowed training to fall by the wayside. So a good starting place is to schedule a sales training meeting for your team. Here are some good themes.

While Google finds itself haggling with the Justice Department over ITA Software, Microsoft Bing added an autosuggest capability for flight prices based on ITA data. The new feature displays flight prices, including Bing's prediction of the best flig ...

VisitEngland and Lastminute.com have teamed up to give domestic tourism a push. February 28 will see the launch of a targeted joint marketing campaign online and off, focusing on showcasing all that England has to offer.

Faced with the expanding number of online travel providers and channels in the marketplace, hoteliers must develop and implement increasingly sophisticated revenue management strategies to manage rates and availability. Omni Hotels has created and im ...

eMarketer estimates that more than half of Western Europe?s online population will use social networks at least once a month in 2011, an increase of 16.2% from 2010. By 2015, 64.4% of internet users in the region, or 141.9 million people, will be reg ...

Quite obviously, the first metric that you probably all monitor are fans, or as Facebook now has it, "likers". But there is more to Facebook than just that. The following articles lists a few Facebook metrics you might currently not measure.

Cendyn Concierge Platform Builds Loyalty and Reduces Cancellations

Hotel industry news in brief...................

On Thursday, Showboat became Atlantic City's first dog-friendly casino-hotel - a marketing ploy designed to draw more human customers to a tourist town just begging for business. By Donald Witkowski

The Accor hotel group and its hotel owners announced today that they will donate NZ$2 for every room sold at its 29 hotels and resorts across New Zealand until the 31st of March in order to raise urgent funds in aid of the Christchurch earthquake rel ...

The hotel industry continued to recover in January with strong growth in both global hotel revenue and bookings, according to data released today by Pegasus Solutions in The Pegasus View. Driven by demand and assisted by rate growth, business travel ...

The hotel industry will go around in circles unless it embraces quantum science's discoveries about energy. This article explains some of the ways in which quantum science opens new possibilities to the hotel industry, which will enable it to cre ...

The U.S. hotel industry struggles with a harsh fact: each night, on average, 40 percent of its rooms go empty. This, coupled with the tremendous funds hotels spend for marketing, has driven an innovation explosion in recent years. By Justin Bachman

There are many times these days when I feel information overload. I do not read newspapers or magazines as often as I used to, yet I feel barraged with "news", advertisements and data pushed at me from every angle and direction. In hospital ...

According to Expedia, in the U.S. 40% of travel is booked online, in Europe around 30%, and in Asia-Pacific 20% and well below, depending on the country. But according to PhoCusWright this is going to change very soon, with Asia Pacific becoming a US ...

The demand for travel amongst Asians is expected to increase at a much faster rate than the rise in Internet penetration. To fully exploit this opportunity, OTAs should reach out to the consumers through other mediums primarily over the phone, face-t ...

Compete asked nearly 800 online consumers to compare travel sites to non?travel websites across several attributes. The biggest advantage for travel sites was ?prices vs. the same products offline?: 40% reported that online travel sites offer better ...

The economy is looking up but the customer has changed. Perceptions about price have changed and guests are resistant to paying more. So how do we get ourselves out of this mess? The key word today is "value." Value is what you get compared to what y ...

Last week saw big changes in the way Google sorts and ranks its results pages, with huge implications for the travel industry. Businesses with a strong search marketing strategy should see early benefits, while those with dubious or weak approaches w ...