Before Thomas Marzano arrived at the Four Seasons he posted a tweet where he mentioned @FSPaloAlto and expressed how much he was looking forward to relaxing at their spa after the long journey. To his big surprise @FSPaloAlto replied to his tweet fai ...

As enticing as the saying is, ?If you build it, they will come,? we all know that just because we build a social media presence, people don?t magically start knocking down our door. Instead, we need to encourage people to come to our social pages and ...

Your content marketing and social media marketing programs are humming along nicely. You?re web traffic and leads are up and growing each month. Now what? How do you improve lead-to-customer conversion rates? After all, you?re still on the cost side ...

Hotel industry news in brief...................

Luxury tour operator ITC Classics has begun to sell so-called ‘voluntourism' holidays, combining volunteer work with luxury holidays. By Bev Fearis

Hotels all sizes are getting behind this year's lights out hour to support climate change and sustainability.

Hotel rates are likely to increase further this year as a recovery in business travel fills more rooms, executives of the biggest lodging companies said today. By Armorel Kenna and Holger Elfes

Hollywood movie mogul Samuel Goldwyn, founder of MGM, once said: "A verbal contract isn't worth the paper it's written on." It's a good idea for small business owners to put agreements in writing. Here are three agreements that ...

Hotel transaction volumes more than doubled in 2010, confirming an upturn in the investment market, according to this year's annual European Hotel Transactions Report published today by HVS London.

Today's hotelier is faced with a big challenge: to capture and retain the attention of consumers who are constantly on-the-go and becoming increasingly aware of their control over the way they receive and interact with your marketing messages. By ...

I went out to visit my long time best friend, Richard, at his new house on the weekend. He had just recently moved there with his wife Alison and his two children; Lauren, who is 4 years old, and Justin, who is 18 months old. By Dale Dyck

The word "blitz" does not have any direct synonyms in a thesaurus. The dictionary would likely define it as:.. By Dr. John Hogan, CHA CHE CMHS

Leading Hong Kong-based luxury hotelier extends agreement to implement EZYield at additional properties worldwide

TripAdvisor published the results of its first annual survey of U.K. accommodation owners. Over 500 British hoteliers and B&B owners revealed their plans to attract customers and stimulate business growth in 2011.

The Italian Antitrust Office has fined three leading OTAs in Italy - Expedia, Opodo, and eDreams - for unfair commercial practices. The action is in part due to pressure from the Italian Association of travel agents, reports Tnooz.

After Delta Airlines pioneered the booking engine on Facebook, Malaysia Airlines has become the second major airline to introduce booking, and also allow passengers to check-in and choose to sit next to a friend, using Facebook.

Hotels and hospitality groups are stepping up efforts to entice travelers from booming Asia by adapting menus, offering Chinese-language booking services and even Indian weddings.

Search has become a nearly ubiquitous online activity and Google remains the undisputed king. But a recent eye-tracking study adds a new perspective. Its research indicates that most search users overlook search ads almost entirely.

Google aims to reach many of the millions of businesses that want to attract potential customers nearby. After failing to crack radio and print advertising several years ago and still struggling in TV ads, Google views local online advertising - both ...

Hotel industry news in brief...................