InterContinental Hotel Group (IHG) said Richard Solomons is the natural successor to chief executive Andrew Cosslett. Solomons, currently chief financial officer and head of commercial development at IHG, will take over on 1 July after Cosslett steps ...

One of the big ideas from ITB this year is really an age-old concept: the value of telling stories to share ideas. While you can (and should) tell stories about everything you do, here are the three most compelling stories I see from a sales perspect ...

Sara Turner speaks to Carina Svensen, general manager of Rezidor's Hotel Missoni Edinburgh, about the development of the new brand, the hotel scene in Scotland's capital, and all things fashion.

Free tool! The Cornell Center for Hospitality Research (CHR) has issued an expanded booklet of techniques that waiters and waitresses can use to improve their tips.

The Cavendish recently got 35th place in the Sunday Times '100 Best Small Companies to Work For' - the only hotel on the list. So I phoned up Sarah Strawbridge, the Cavendish's HR Manager and asked: "What's the secret?" By A ...

The Waikoloa Beach Marriott Resort & Spa Uses VBrochure to Market to Travel Shoppers throughout the Travel Shopping Journey.

With just about every hotel reporting that their pick-up is more last minute than ever lately, the end result is that today?s front desk and reservations sales agents are quoting transient rates that swing dramatically and also explaining the terms o ...

Travelclick has acquired Rubicon, a provider of competitive market intelligence to the travel and hospitality industry. Together, the combined organisation will bring best-in-class business intelligence products and services to the hospitality and tr ...

In keeping with its expansion of travel-related features, Bing has launched new Attractions Pages, and an Attractions Tab as a search option. The feature is designed to be a way to find out more information related to specific tourist attractions for ...

The new online portal aims to help MICE professionals in planning events of any kind - from board meetings, seminars, conferences and team building events to weddings, birthdays, galas or other business and social occasions.

Here is a great example on how a company's somewhat formal but perfectly correct communication style can backfire in the world of social media. Key takeaways: Empower key employees to act on behalf of your company in social media channels without hav ...

Google's tweaks may go well beyond moves to reign in black and gray hat SEO tactics. In fact, it may be looking at core components of its algorithm altogether. Case in point: according to Google's Matt Cutts, Google is reconsidering the weight given ...

Hotel industry news in brief...................

Wyndham Hotel Group on Monday announced plans to manage the first new-construction Planet Hollywood hotel in the Middle East. By Andy Sambidge

The award-winning process used by management to upgrade customer service and reposition the brand at the Vivanta by Taj-Holiday Village Goa is described in detail in the featured article in the February 2011 Cornell Hospitality Quarterly (CQ).

Hotel comparison website Priceline announced a major expansion of its "hotel freebies" search service March 14, adding the ability to search for whether a hotel offers free internet access.

In the days since the 9.0-magnitude earthquake that rocked northern Japan, the country has received no mercy from the elements. A subsequent tsunami rinsed coastal areas of structures and human life and now the area is at risk of radiation from nucle ...

On vacation in Tokyo last week, Winnie Cheong and her mother were at the Shibuya train station, an hour away from their hotel, when the ground trembled. At first Cheong, a Singapore resident who has been through mild earthquakes before, thought the n ...

As we interact with different types of people in our every day business activities, it is amazing what we can discover if and when we take the time to actively listen to the stories people share. By Dr. John Hogan, CHE CHA CMHS and Howard Feiertag

The Orgwide Problem Solving Process beats a 4 leafed clover every time! By Jim Hartigan