Sounds pretty obvious, doesn't it? And depending on how that statement landed for you, you may even be wondering what's new, or different, that I could possibly bring to this topic. By Dale Dyck

In every economy and location, there are market leaders and laggers. In Part 1 of this short series, I shared the perspective that hotel owners have the financial obligation for their hotel overall and that at least some of them must modify several o ...

The Venetian Resort - Hotel - Casino® and The Palazzo Las Vegas® have rolled out two new mobile web sites to enhance the guest experience. The mobile sites provide users with useful information including hours of operation, contact informat ...

SmartstaySM is pleased to announce the release of five new hotel apps for London’s luxury Cheval Residences. The apps, which allow guests to receive exclusive offers, explore the surrounding city using an interactive map, and easily view and sha ...

New Singapore Property Chooses the Ultimate in In-Room Safe Security with SENTINEL II Technology

Air & Business Travel News take a closer look at why hotel-booking technology for corporate travel still lags behind the airline sector. The hotel sector generally doesn?t have the level of maturity of air when it comes to dealing with what corporate ...

How easy is it for a person with a disability to book a room on your hotel?s website? Is there information about the special amenities that make it a comfortable - and not to mention ADA-compliant - place to stay?

Digital friends are driving business and increasing engagement for Hostelworld.com. With 67'000 friends, Facebook is a key part of the company's customer service strategy.

By offering new and varied extras in their rooms, hotels aim to create a service differentiation. But competing brands pick up on them, and the leads gained are lost quickly.

One of the things that it is important to realise is that the multichannel concept is not a clever invention driven by retailers, but rather a reflection of the changes that are happening all around us, driven by consumer behaviour.

Marketers surveyed said their fan pages are about generating insight, advocacy, loyalty and engagement - but not necessarily sales - from their fans. Only 23% of respondents said they were convinced that they were getting a good return on their inves ...

February global GDS hotel bookings grew a substantial +23.5%, driving revenue up +36.8% over 2010. Both length of stay and booking lead time for this segment also expanded. Forward-looking data by Pegasus shows this segment displaying average monthly ...

Security at the world?s largest travel website was breached by an ?unauthorized third party? last weekend, TripAdvisor announced yesterday. The company said email addresses belonging to some of TripAdvisor?s 20 million members were taken.

While Expedia's new iPhone app for hotel bookings is for now just an announcement, Travelocity's app is already up and live for some time and now offers an easy way to shop hotels and find unpublished rates that are up to 55 percent off Travelocity?s ...

We're living in a world filled with singles. Women age 42 or older are twice as likely as men to vacation on their own. And more than 80% of Match.com users listed travel as one of their interests. Astute travel marketers are now beginning to take ad ...

Hotels are wasting their money by advertising on social media as it does nothing but annoy consumers, a senior Priceline.com executive has warned. He controversially added that hotels hire so-called experts on social media who are nothing more than " ...

Facebook is the vehicle of choice for travel agents who choose to market themselves via social media, but agents differ sharply over the value of social media, according to the ASTA 2010 Technology and Web Usage Report. 21% of respondents said social ...

Hotel industry news in brief...................

Sure, many companies feel strapped right now and may duck their head and run in the other direction at the mere mention of bonuses. But tough times don't mean that you should just forget about rewarding your employees. There are many ways that yo ...

The audited results for the year ended 31 December 2010 of The Hongkong and Shanghai Hotels, Limited (HSH) show that the Group's business performance improved strongly from the year before, with some recovery in the global hospitality markets fol ...